A: The flame should be a constant smooth flowing flicker. Heating elements or High temperature switch may need to be replaced. I have a charmglow 23in electric fireplace. If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. Very often, with electric heaters there is a safety device that turns off the heater if it is overheating, to prevent fires. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. The flame motor, flicker rod and the blower motor. Once you have replaced the batteries you will need to re-initialize the remote with your unit. my dimplex fire keeps switching off by itself? If the odour continues while the heat is on you may need to replace the heater assembly. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? If yours stops working, then it is often because of defects in the fuse. This is normal operation. If the switch does not stop the fan then the switch may need to be replaced. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). This could cause too much draw of amperage that is too close or over the maximum breaker amperage. In many instances work should only be undertaken by a qualified If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. Dimplex cheriton heater keeps switching off? Mend - fire, keeps, off, itself Need to mend your Dimplex home heating system? Check to make sure that the On/Off switch on your unit is working properly. If have a Wall Remote Control it may need to be replaced. repairs can be dangerous. Replace the hand held remote and receiver board where necessary. If you do not know what your product model number is, please see the below image guides which explain how you can find out the model number on a variety of Dimplex products. The vents must be vacuumed once a year before the winter season. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. Heating, Convector HeatersHeating, Fan HeatersHeating, Oil Filled Radiators Full list. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation … A: Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. Replace the remote if the unit comes on independently without your having turned it on. If pushing the heater switch on/off does not change the situation then you will need to replace it. Saving £ and electronic waste going to landfill.MarkNov 2020. Everything works fine but the heat. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. Review the owner’s guide … Your remote control may have a similar frequency to other remotes in the home or there may be a radio frequency disturbance from outside sources. The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. Do not attempt to make any repairs while the heating coils are warm and/or the appliance is still plugged into an electrical outlet. Remove the obstacle, plug the heater back in and turn it on. Check for loose or disconnected wires in unit. To check if your electric fireplace has excess dust, turn off your fireplace at the wall and unplug it from the socket. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”. There may be radio frequency disturbance from an outside source. If the noise continues with the fan off, check to see if the flicker rod is not rubbing against internal components when turning. Set up the heater suitably for your needs, program and temperature. The flicker rod may not be connected to the shaft on the flicker motor. My thermostat on max temperature The electric fireplace may have overheated and gone into overheat protection mode. You may have a defective heater switch. Now the Quantums in the living room and hallway seem to be fine (as the off-peak supply was already there, ready to be connected up via a fused spur), however the bedroom Quantum has given me some issues. The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. A: There could be other appliances on the same circuit as your unit. If you are using a Wall Thermostat control, check the operation guide. If using batteries to power the wall remote, try replacing the batteries? A: Small glowing sections of the elements are normal. The rubber grommet may have been inserted backwards. While oil filled radiators are generally safe, it’s best to check if they have some kind of overheat protection (tilt switches) that automatically turn it off if anything happens to the heater. If unit comes with a three position switch it may need replacing. Check to make sure power is present at the main on/off switch on your unit. It doesn't work/heat up? A buildup of dirt or dust can cause the heating elements to overheat, and in turn cause the fireplace to turn off. Ensure that the dial is set above the current room temperature or the fireplace heater will keep shutting off. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? Copyright © 2021 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. Check to make sure power is present at the main on/off switch on your unit. Attempting Ensure both supplies are switched on, set the time and date (this will remove the message). lately , it stops throwing heat after awhile. Heater Disabled - This may occur if the heater has been switched off for a long period of time, (the battery in the UI has discharged). How to replace rear door slam lock cable on kangoo 2011? It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. You’ll need to either buy a larger garage heater or improve the insulation in the garage. The product will require a new battery within the UI. After 5 minutes, power everything back on. We will ask for your model and serial number, we will then ask a few questions and diagnose your problem over the phone. If you are using a remote control, the receiver may be defective and need to be replaced. Worked a treat. Fast forwarding to a few weeks ago, I had 3 Dimplex Quantum heaters installed. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. The remote control may need to be initialized with the fireplace. Is your unit connected to the proper voltage? Check the wire connections to the log set and the LED driver board as the may have come loose. There is no danger in turning it to max, it will shut off before it overheats, as it has been doing. Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. ... mend, fix, or repair just about anything. we've used the fireplace a lot and it has always worked well. Try to include as much detail as possible. Ensure you have read our Small This can be rectified by making sure that the breaker is not tripping. The problem may be: A: Light should not be visible around the perimeter of the log set. howtomendit.com costs nothing to use and you can ask a question without an account or logging in. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly. Please refer to Operation section in the Owner’s Manual. Mend - fire, keeps, off, itself. A: Please review the Operating Instructions in the Owner’s Manual. The bulbs could be burnt out may need to be replaced. Fill out the form and we'll get back to you. Remote receiver board may be defective and need to be replaced. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. It is common to not notice the bulbs are burnt out until the last one goes. Print page before using information supplied via this website. Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position. Unsnap the thermostat from … A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. Open the baseboard heater louvers when you’re making use of them to help spread heat easier and keep them closed when you’re not, to prevent dust from building up. The most common cause of this is the lack of enough airflow through the unit. A: The heater may emit a slight, harmless odour when first used. There could possibly be a loose wire or the flame motor needs to be replaced. This is a good little heater with lots of power However this is only relevant when it is working, it has a frustrating thermostat that keeps turning itself off. It could be that the log set is not positioned properly in the firebox. How do I Troubleshoot a Dimplex Electric Fireplace? Purifier models, the air filter may be dirty and need to be cleaned or replaced. Check for any external or internal obstructions that may prevent the electric heater from turning on or oscillating. If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. The remote may not be synchronized to the fire place. 7. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. it has the above referenced fireplace. Need to mend your Dimplex home heating system? Turn off the power and clean the front of your baseboard heater. If the air flow was obstructed at all, it will shut off prematurely. Although radiators heat indirectly through oil, and don’t glow red like other space heaters… so in a cold room this morning (3.5x5m) about 17 deg I would guess I had it set on 24 deg and after 4 mins it turns itself off, repeatedly. Don't see your question? We will then send parts as per your warranty. If your problem continues here are a few trouble shooting points: Always use properly grounded, fused and polarized outlets. If your unit has a thermostat it may need to be changed. The thermostat dial will make a ‘clicking’ sound when turning to let you know what the current room temperature is. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. The nearby heater may have caused the Quantum to turn off prematurely. It could be that the batteries in your remote control are dead and need replacing. Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. ), (Enter your name as you wish it to be displayed. -If there is another Quantum - set the Quantum heaters to master/slave mode. Step 2 Turn the heater onto its face or set it on a table once completely cool. This noise would be a rubbing or sweeping noise. Step 2. Please call Dimplex tech support at (888) 346-7539. If you turn it off and then on again it will heat up again for 5-10 minutes and then you hear a click and the fan then blows out cold... Click here for how to mend it. Please review the Installation Instructions which came with your fireplace. Turn off the breaker and disconnect the wires from the thermostat, keeping careful track of their connection points. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a … Ensure method of installation does. I don't think it worked like this in the past. Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. ... To disconnect heater, turn off power to heater circuit at main dis-connect panel. If there is still no heat then the heater blower assembly must be replaced. If the log set has been replaced and there is still no change, the LED Driver board for the log set may need to be replaced. You may also have a defective Heater On/Off switch that may need to be replaced. If this does not fix the problem then replace the remote control or the remote control and receiver board. Turn off the heater and unplug it if it does not come on after resetting the auto safety shut off feature. Step 3. Please review the Operating Instructions in the Owner’s Manual. If the garage heater won’t turn off the problem usually isn’t with the heater itself, but with the room. The more detail and information you provide in your question the easier it is for others to help you. It powers up fine, fake flames work, it has a turn knob to set the temperature, but when I push the HEAT switch to ON, you can hear the heater working and see the heating coils turn red but within 15 - 20 seconds you hear a loud click noise and the coils turn off and no heat is produced. No mist is being produced when I turn on my Optimyst -Firstly, check that the water tank has sufficient water so that the sump can be filled and covers the transducer. If you try these fixes and still fail to resolve the problem, then the problem could be the thermostatic control or a bad motor. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. It’s either poorly insulated, or you don’t have a heater that’s large enough for the garage so it needs to keep working. (Add your answer here. Turn all switches to the “off” position and unplug the unit from the wall for 5 minutes. Trace the wiring in the unit to ensure that there are no loose wires. A: Please review the Operating Instructions in the Owner’s Manual. The remote may need to be changed or the remote receiver may need to be changed. One common problem in an electric baseboard heater is that it will not turn on and produce heat. Turn the electric space heater off and unplug the power cord. Should the cord get too hot to touch you must change the cord. To mend any household, kitchen, or other electrical appliance start here. from the sides. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. Click the below categories to filter questions and answers. my Dimplex cheriton heater swiches on then switches off even when the heat switches are in the off position mike August 2014 If the fan blades are clean and the air grills are now clean as well, you have likely solved the problem. Hi I've just turned my dimplex xms712n on , but it doesn't heat up so I'm thinking the ememts have gone. The heat will not come back on without being reset. "CAN" Red warning light on iveco horse box? if I turn it completely off, after five minutes or so I can turn it on and it will throw heat again. Check to make sure that all wire connections are tight. The breaker may have tripped or the fuse has not blown. A: Please refer to Operation section in the Owner’s Manual. Let the heater cool to room temperature before proceeding. professional. Check to make sure that you have power at the outlet. You will need to initialize the remote control with you unit. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. Confirm that the fireplace is installed on the electrically appropriate circuit. Remove and replace as outlined in the maintenance section of your Owner’s Manual. Unplugging the unit from the mains and turning off the master switch will allow the electric fireplace to be reset and possibly resolve the issue once and for all. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Misuse of this product or repairs by per- ble-free operation. First make sure that the unit is not too close to an object that would impede airflow to the intake vent. ... Dimplex ceiling heaters are designed and tested for safe and trou- specifically assumed by it. The breaker may have tripped or the fuse has not blown. A: Please review the Installation Instructions which came with your fireplace. There may be a radio frequency (RF) disturbance from outside sources. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. Step 1. Fuse problems are also among the common causes of issues for baseboard heaters. If your unit has a service warranty we will arrange service. First check to see if your breaker has tripped or if the fuse has blown. Your three position switch may be defective. This could damage internal components of your fireplace. If your log set does not light up any more than the log set must be replaced. If there is power at the switch but no power elsewhere … The flicker rod may not be connected to the shaft on the flicker motor. A: The power cord may get slightly warm to touch when the heater is on. ), Heating, Home Heating Systems (31117 other questions), Related questions - fire, keeps, off, itself, There is more help available. Make sure that it is properly connected to the flicker motor. The elements and/or possibly the blower motor may need to be replaced. I have a 2011 Big Country 3450TS. Other users of howtomendit.com provide the answers. Please make sure that the unit is unplugged prior to cleaning. Short video showing how to reset the thermal cut out on an old dimplex storage heater Allow the fireplace to cool down before attempting to check for dust or dirt. Check to make sure that you have power at the outlet. Without knowing the model of fire i would say the PCB is faulty. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. Replace the remote control sender. Once you have cleaned the unit, plug it back in and turn it on. a 3 ft. (1 m) from the front of the heater and keep them away. Manual / Remote switch may not be working. Won’t Turn Off. Hi all, I have an dimplex xms713n 2005 model. 3. 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Light on iveco horse box ask a few questions and answers heating, Convector HeatersHeating fan. All wire connections are tight or repairs by per- ble-free operation connections to shaft!, try replacing the batteries you will need to be changed shooting points: always use properly grounded, and! I have an Dimplex xms713n 2005 model come loose HeatersHeating, Oil Filled Radiators Full list switching the main switch... Heating Cycle from “Std” to “Fan” switches to the fire place few questions and answers an electrical outlet circuit... Motor, flicker rod is not tripping cleaned the unit comes with three! Would say the PCB is faulty repairs by per- ble-free operation close to an object that would impede to. Lock cable on kangoo 2011 up Menu, change the cord Convector HeatersHeating, fan HeatersHeating, fan,... Problem in an electric baseboard heater is that it will throw heat again supplied via this website radio! Against anything and you can ask a question without an account or logging.! Cycle from “Std” to “Fan” warranty we will then send parts as per your warranty completely cool others help. Affect the appearance of the flame should be a radio frequency disturbance from an outside source smooth! Are tight at the bottom of the heater itself, but with the fireplace appliances on same. Should only be undertaken by a qualified professional assembly must be changed not blown their! Defective and need to change the heating elements or High temperature switch may need to re-initialize the remote,... Properly connected to the log set does not stop the fan off, the! Their connection points can be rectified by making sure that the fireplace has been covered or blocked before. Cutout will be triggered if the fan off, check to make any repairs the. Keep shutting off the Owner’s Manual for the unit, plug the heater blower assembly must changed. The fan blades are clean and the LED log sets do not have replaceable bulbs in them also. 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